Our Responsible Play Program
Our Responsible Play Program has been developed to ensure compliance with relevant State and Territory Legislation, establish best practice in service of lotteries and to ensure the playing of lotteries is enjoyable for our customers.
The program focuses on education for our staff and retailers, providing information and support for our customers in-store and online, providing guidance for the design and marketing of our games and programs, all of which is encapsulated in our Responsible Gambling Codes of Conduct, applicable to each jurisdiction in which we operate. All retailers and their staff must comply with the requirements of our Responsible Play Program and in particular these Codes. Our program is currently certified under the World Lottery Association’s Responsible Gaming Framework.
NOTE: Only persons over the age of 18 may purchase lottery products. It is the responsibility of online account holders to ensure minors do not access their accounts.